Stuff you might like to Know

About ordering from Artyfax

Shipping Charges

Delivery Details

About Returns

Shop and Contact Details

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Ordering

Ordering from us is Simple, straightforward and Safe.

You can order on our website by simply adding any item to the cart, the cart can be viewed at any time by clicking the cart at the top right hand side of the page. Within the cart you can

  • Change Quantities
  • Remove Items by clicking the little cart at the right hand side of the item
  • Proceed to Checkout
  • You don't have to register to order, it just makes things easier when you order again.
  • All Card payments are handled by Sagepay who are trusted and registered payment processors.
  • This is completely safe and Artyfax never view your card numbers.
  • Paypal is also an option to pay for those of you who prefer.
  • All your details are respected by us and your information is entered under a secure inviroment. We will never give your details to anyone.

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Shipping Charges

We offer Free Worldwide Shipping on all Jewellery for orders over £15.

Due to very high postal charges in the UK we now charge the following rates only on the Charlie Bears Plush Collection.  We still offer Free Shipping on all other Bears on our website.

Shipping rates for Plush Charlie Bears to the UK are:-

  • Charlie Bears under £40 (£3.95)
  • Charlie Bears over £40 (£6.95)
  • Really Large Bears have to be shipped by courier (£11.95)

Please note that shipping bears (especially  Plush Bears) to the rest of the world is not normally practical or economic (Shipping charges are high and size restrictions by the post office sometimes apply) although certain exceptions exist.

When we do send bears abroad we only charge you actual shipping charges that we have to pay.

Please enquire if you need help on this.

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Delivery and Shipping Details

We normally post the same day you order as long as your order is made before 3pm on a weekday. If you order after 3pm we still try to get your order posted the same day.

For Jewellery we normally use Royal Mail. Delivery is free and can be upgraded to express delivery if you wish (please add express delivery at the checkout!
Express Delivery for most items is Special Delivery in the UK which is Next Working Day Delivery.
Express Delivery for some larger items is 24 hr Courier in the UK which has to be booked a day in advance by us so a delivery will take 2 working days.
For overseas orders Express Delivery is "Airsure" or "International Signed For"
Full Details can be found on Royal Mails Website

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Returns

Our Returns Policy is very simple:-

I will keep this short and sweet as there will never be any problem...

We like to treat our customers in a way we would like to be treated ourselves!

If you are in anyway not satisfied, you can return your purchase within 30 days and we will refund your money or exchange it for another item.

Customer Satisfaction is top of our agenda and we want you to be 100% happy with your purchase.

Most customers are entirely happy with their purchases but sometimes they may have problems like having already received a present of a similar item or colours not matching exactly, any of these reasons are completely understandable and we refund without question!

If returning any item please add a brief note to tell us the reason for the return (just for our information) and of course your name and address.

Marcus

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 Shop Details

Marcus Hickling T/A "Artyfax"
25 Church Street
Cromer
Norfolk
NR27 9ES

tel 01263 512233

email marcus@artyfax.com

VAT no 819 1049 34

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